Welcome to MKSEN EVENTS TRENDING (OPC) PRIVATE LIMITED. These Terms & Conditions govern your access to and use of our website mksenevents.com and your purchase or booking of our event packages and celebration packages.

By accessing our website, submitting an enquiry, placing a booking, or purchasing any package from us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. About the Company

Company Name: MKSEN EVENTS TRENDING (OPC) PRIVATE LIMITED
Director: Mohit Kumar Sen
Mobile: 8129671459
Email: Mkseneventspvtltd@gmail.com
Office Address: S1, 1st FLR, KARUNAKARAN.S, LOTTUS TOWER, KOVALAM JN., Vizhinjam, Thiruvananthapuram, Kerala – 695521, India
Website: mksenevents.com

2. Our Services

MKSEN EVENTS TRENDING (OPC) PRIVATE LIMITED provides event and celebration-related packages and services.

Our packages may include, depending on the package selected:

  • Birthday celebrations
  • Anniversary celebrations
  • Engagements and special occasions
  • Decorations and event styling
  • Party arrangements
  • Entertainment-related services
  • Catering or food arrangements, where included
  • Venue-related arrangements, where applicable
  • Photography or videography, where included
  • Other customised celebration or event services

The exact services included in a particular package will be communicated to the customer before confirmation of the booking.

3. Package Information

We make reasonable efforts to ensure that the information, descriptions, photographs, prices, inclusions, and other details displayed on our website are accurate.

However:

  • Images may be for illustrative purposes and actual arrangements may vary.
  • Colours, designs, flowers, decorations, materials, props, food items, or other elements may vary depending on availability.
  • Certain services may be subject to availability.
  • Package inclusions may change based on the customer’s specific requirements.
  • Any customised arrangement will be governed by the details agreed between the customer and the company.

The final scope of services will be based on the package selected and the booking confirmation provided by us.

4. Enquiries and Bookings

Submitting an enquiry through our website does not automatically constitute a confirmed booking.

A booking shall be considered confirmed only after:

  1. The required event details have been provided;
  2. The package and services have been agreed upon;
  3. The applicable booking amount or advance payment has been received; and
  4. Confirmation has been provided by MKSEN EVENTS TRENDING (OPC) PRIVATE LIMITED.

We reserve the right to decline or cancel an enquiry or booking where we are unable to provide the requested services.

5. Customer Responsibilities

The customer is responsible for providing accurate and complete information, including:

  • Customer name and contact details
  • Event date and time
  • Event venue and location
  • Number of guests
  • Package requirements
  • Decoration or theme preferences
  • Special instructions
  • Any other information necessary for providing the services

The customer must promptly notify us of any changes to the event details.

We will not be responsible for issues arising due to incorrect, incomplete, or late information provided by the customer.

6. Event Date and Venue

The customer is responsible for ensuring that the selected venue is available and suitable for the planned event unless venue arrangements are specifically included in the package.

Where the customer provides the venue, the customer must ensure that:

  • We and our service providers are permitted to access the venue;
  • Required permissions are obtained;
  • Adequate space and facilities are available;
  • Venue rules and restrictions are communicated to us in advance; and
  • Any venue-specific charges or permissions are handled as agreed.

Additional costs resulting from venue restrictions, last-minute changes, additional setup requirements, or special permissions may be charged separately where applicable.

7. Pricing

Prices displayed on the website or communicated during an enquiry may be subject to change.

The applicable price for a confirmed booking will be the price agreed at the time of booking, subject to any subsequently requested changes or additional services.

Additional charges may apply for:

  • Customisation requests
  • Additional guests
  • Additional event hours
  • Additional decoration or equipment
  • Additional services
  • Transportation or travel outside the agreed service area
  • Venue-related charges
  • Last-minute changes
  • Services not included in the original package

Any additional charges will be communicated to the customer where reasonably possible before the additional service is provided.

8. Payments

Customers must make payments according to the payment schedule communicated at the time of booking.

Depending on the package, an advance or booking amount may be required to confirm the event.

A booking may not be considered confirmed until the required payment has been successfully received.

The customer is responsible for ensuring that payment information provided during the transaction is accurate.

Where payments are processed through third-party payment gateways, their respective terms and conditions may also apply.

9. Changes to Bookings

Customers should communicate any requested changes to an event as early as possible.

Changes may include:

  • Event date
  • Event time
  • Venue
  • Number of guests
  • Decoration/theme
  • Package inclusions
  • Food or catering requirements
  • Entertainment
  • Other event-related arrangements

Changes are subject to availability and may result in additional charges.

We cannot guarantee that every requested change will be possible, particularly for changes made shortly before the scheduled event.

10. Cancellation

Customers may request cancellation of their booking by contacting us through the official contact details provided on our website.

Cancellation charges, eligibility for refund, and the amount refundable, if any, will depend on:

  • The package purchased;
  • The amount already paid;
  • The time remaining before the scheduled event;
  • Costs already incurred or committed by the company;
  • Third-party/vendor charges; and
  • The specific cancellation terms applicable to the booking.

For complete details, customers should refer to our Cancellation and Refund Policy.

11. Refunds

Where a refund is applicable, it will be processed in accordance with our applicable Cancellation and Refund Policy.

Certain amounts may be non-refundable where they have already been paid or committed toward:

  • Venue bookings
  • Vendor bookings
  • Decoration materials
  • Food or catering arrangements
  • Equipment
  • Third-party services
  • Customised products or arrangements
  • Other event-related expenses

The processing time for eligible refunds may depend on the payment method and relevant payment service provider.

12. Substitution of Services or Materials

Event arrangements may sometimes depend on the availability of specific flowers, decorations, food items, props, equipment, performers, vendors, or other materials.

If a particular item or service becomes unavailable due to circumstances beyond our reasonable control, we may provide a reasonably comparable alternative.

We will endeavour to maintain the overall quality, appearance, and purpose of the package while making necessary substitutions.

13. Third-Party Vendors and Service Providers

Some event services may be provided or supported by independent third-party vendors, contractors, venues, artists, caterers, decorators, photographers, transportation providers, or other service providers.

While we aim to work with reliable service providers, certain aspects of third-party services may be outside our direct control.

Where appropriate, third-party terms, conditions, cancellation policies, and restrictions may also apply.

14. Event Delays and Customer Cooperation

Customers are expected to cooperate with our event team and service providers to facilitate timely setup and execution.

Delays caused by the customer, venue, guests, traffic, restricted access, late arrival, changes requested during setup, or other circumstances outside our reasonable control may affect the timing of the event.

We will make reasonable efforts to minimise the impact of such delays.

15. Photography and Promotional Use

Where permitted and subject to applicable law, we may request permission to use photographs or videos of event arrangements for our portfolio, website, social media, advertising, or promotional purposes.

We will not knowingly use identifiable photographs of customers, children, or guests for promotional purposes where appropriate consent is required unless such consent has been obtained.

Customers may contact us if they have specific concerns regarding promotional use.

16. Website Content

All content on mksenevents.com, including text, photographs, graphics, logos, designs, package descriptions, videos, and other materials, is provided for general informational and commercial purposes.

We make reasonable efforts to keep website information accurate, but we do not guarantee that all website content will always be complete, current, or error-free.

We reserve the right to modify, update, remove, or discontinue website content or services at any time.

17. Intellectual Property

Unless otherwise stated, the content and materials available on our website are owned by or licensed to MKSEN EVENTS TRENDING (OPC) PRIVATE LIMITED.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content, branding, photographs, designs, logos, or other intellectual property without prior written permission.

18. Prohibited Use

You agree not to:

  • Use our website for unlawful purposes;
  • Provide false or misleading information;
  • Attempt to gain unauthorised access to our website or systems;
  • Interfere with the operation or security of our website;
  • Copy or misuse our content or intellectual property;
  • Use our website to engage in fraudulent activities; or
  • Use our services for any unlawful or prohibited purpose.

19. Limitation of Liability

We will make reasonable efforts to provide services as agreed.

However, to the extent permitted by applicable law, we will not be responsible for delays, failures, losses, or additional expenses resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Public emergencies
  • Strikes or disruptions
  • Traffic or transportation disruptions
  • Venue-related issues
  • Power or utility failures
  • Vendor failures
  • Acts of third parties
  • Unavoidable technical failures
  • Other force majeure circumstances

Our liability, where legally applicable, will be limited to the extent permitted under applicable law and the specific circumstances of the booking.

20. Force Majeure

We shall not be considered in breach of these Terms & Conditions where performance of our services is prevented, delayed, or materially affected by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, epidemics or pandemics, government orders, civil disturbances, strikes, transportation disruptions, venue closures, power failures, or other unforeseen events.

In such circumstances, we will make reasonable efforts to communicate with the customer and, where possible, offer an alternative arrangement.

21. Customer Complaints

If you have a concern regarding our services, please contact us as soon as reasonably possible with details of the issue.

We will make reasonable efforts to investigate and resolve legitimate complaints fairly and within a reasonable period.

Complaints relating to an event should preferably be raised promptly after the event so that the relevant circumstances can be reviewed.

22. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect and use personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

23. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience only. We do not necessarily endorse or control third-party websites and are not responsible for their content, availability, security, or privacy practices.

Your use of third-party websites is subject to their respective terms and policies.

24. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the competent courts having jurisdiction over the company’s applicable place of business.

25. Amendments to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time.

Any updated version will be published on our website with the revised effective date.

Your continued use of our website after the updated Terms & Conditions are published constitutes your acceptance of the revised terms, to the extent permitted by applicable law.

26. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in full force and effect to the extent permitted by law.

27. Entire Agreement

These Terms & Conditions, together with the applicable booking confirmation, package details, Cancellation and Refund Policy, Privacy Policy, and any other written terms specifically agreed with the customer, constitute the terms governing the relevant service or booking.

28. Contact Us

For questions, booking-related concerns, cancellations, complaints, or other queries, please contact us:

MKSEN EVENTS TRENDING (OPC) PRIVATE LIMITED
Director: Mohit Kumar Sen
Mobile: 8129671459
Email: Mkseneventspvtltd@gmail.com
Office Address: S1, 1st FLR, KARUNAKARAN.S, LOTTUS TOWER, KOVALAM JN., Vizhinjam, Thiruvananthapuram, Kerala – 695521, India
Website: mksenevents.com

By using our website, submitting an enquiry, or booking our event or celebration packages, you confirm that you have read, understood, and agreed to these Terms & Conditions.