At MKSEN EVENTS TRENDING (OPC) PRIVATE LIMITED, we aim to provide reliable, high-quality event and celebration services that meet our customers’ expectations. As our products primarily consist of event packages, celebration arrangements, customised services, decorations, and other date-specific services, our refund and cancellation terms may differ from those applicable to ordinary physical products.

Please read this Refund & Returns Policy carefully before making a booking or payment.

1. Company Details

Company Name: MKSEN EVENTS TRENDING (OPC) PRIVATE LIMITED
Director: Mohit Kumar Sen
Mobile: 8129671459
Email: Mkseneventspvtltd@gmail.com
Office Address: S1, 1st FLR, KARUNAKARAN.S, LOTTUS TOWER, KOVALAM JN., Vizhinjam, Thiruvananthapuram, Kerala – 695521, India
Website: mksenevents.com

2. Nature of Our Services

We provide event packages and celebration packages, which may include services such as:

  • Birthday celebrations
  • Anniversary celebrations
  • Engagement and special occasion arrangements
  • Decorations and event styling
  • Party arrangements
  • Catering or food services, where included
  • Entertainment services
  • Photography and videography, where included
  • Venue-related arrangements
  • Event equipment and setup
  • Customised celebration arrangements

Because many of these services are arranged specifically for a particular customer, date, venue, theme, and event, certain payments may become non-refundable once arrangements have been made.

3. Cancellation by the Customer

A customer may request cancellation of a confirmed booking by contacting us at Mkseneventspvtltd@gmail.com or by calling 8129671459.

Cancellation requests should include:

  • Customer name
  • Booking/reference details
  • Event date
  • Package purchased
  • Reason for cancellation, where applicable

The refund, if any, will depend on the cancellation terms communicated at the time of booking and the costs already incurred or committed by us.

4. Cancellation Charges

Because event arrangements are generally planned and reserved in advance, cancellation charges may apply.

The amount refundable, if any, may depend on:

  • How much time remains before the scheduled event;
  • The package selected;
  • Amount already paid;
  • Venue or vendor commitments;
  • Decoration or material purchases;
  • Catering arrangements;
  • Entertainment bookings;
  • Transportation arrangements;
  • Customised items or services;
  • Third-party cancellation charges; and
  • Other non-recoverable costs incurred for the event.

Any specific cancellation terms agreed with the customer at the time of booking will take precedence for that booking, subject to applicable law.

5. Non-Refundable Amounts

Certain amounts may be non-refundable where they have already been incurred, paid, reserved, purchased, customised, or committed for the customer’s event.

These may include:

  • Booking or advance amounts;
  • Venue reservation charges;
  • Vendor charges;
  • Decoration materials;
  • Customised products or arrangements;
  • Catering-related costs;
  • Entertainment bookings;
  • Photography or videography bookings;
  • Transportation or logistics costs;
  • Third-party service charges; and
  • Other expenses that cannot reasonably be recovered.

6. Cancellation Close to the Event Date

Cancellations made shortly before the scheduled event may result in little or no refund because substantial preparation and third-party commitments may already have been made.

Where an event is cancelled at short notice, we will review the booking individually and determine whether any amount can reasonably be refunded after considering amounts already incurred or committed.

7. Postponement or Change of Event Date

If a customer wishes to postpone an event rather than cancel it, the customer should contact us as early as possible.

A request to change the event date is subject to:

  • Availability of our team;
  • Venue availability;
  • Vendor availability;
  • Availability of materials and services;
  • The revised event date; and
  • Any additional costs arising from the change.

Where possible, we may allow the booking to be transferred to another available date.

A postponement is not automatically guaranteed and may be subject to additional charges.

8. Changes to Package or Services

Customers may request changes to their selected package or event arrangements.

Requests for additional or upgraded services may result in additional charges.

Requests to remove services from an existing package may not automatically result in a refund, particularly where arrangements or purchases have already been made.

Any adjustment will be communicated to the customer before implementation wherever reasonably possible.

9. Event Services That Have Already Been Provided

Once an event service has been substantially performed or completed, the customer will generally not be eligible for a refund for that completed service, except where required by applicable law or where otherwise agreed by us.

If the customer believes that a service was materially different from the confirmed booking, they should contact us promptly with the relevant details.

10. Issues With Event Services

We strive to deliver services according to the confirmed package and agreed requirements.

If there is an issue with an event service, customers should notify us as soon as reasonably possible.

Depending on the circumstances, we may consider an appropriate remedy, which may include:

  • Correction or replacement of a service where reasonably possible;
  • A partial adjustment;
  • A partial refund; or
  • Another mutually acceptable resolution.

Any remedy will depend on the nature and seriousness of the issue, the agreed package, the circumstances of the event, and applicable law.

11. Differences in Decorations, Colours, Flowers, Food, or Materials

Event decorations, flowers, props, food ingredients, equipment, and other materials may vary due to availability, seasonal conditions, supplier changes, or other circumstances.

Where a particular item is unavailable, we may provide a reasonably comparable alternative while seeking to maintain the overall appearance, quality, and purpose of the agreed package.

Such reasonable substitutions will not automatically qualify for a refund.

12. Customer’s Failure to Attend the Event

If the customer or guests fail to attend the event after the event team has arrived or preparations have been completed, the booking will generally be treated as a service cancellation or no-show.

In such circumstances, amounts already incurred or committed may not be refundable.

13. Delays Caused by the Customer or Venue

We are not responsible for delays or additional costs caused by:

  • Late access to the venue;
  • Customer-requested changes;
  • Delayed approvals;
  • Incorrect information;
  • Venue restrictions;
  • Guest-related delays;
  • Failure to provide required permissions; or
  • Other circumstances attributable to the customer or venue.

Such delays may not qualify for a refund.

14. Cancellation by MKSEN EVENTS

In exceptional circumstances, we may be required to cancel or materially modify an event due to circumstances beyond our reasonable control.

Where we cancel a booking for reasons within our control, we will make reasonable efforts to communicate with the customer and provide an appropriate resolution in accordance with the booking terms and applicable law.

Where cancellation occurs due to circumstances beyond our reasonable control, such as natural disasters, severe weather, government restrictions, venue closure, public emergencies, transportation disruptions, vendor failures, or other force majeure events, we may offer:

  • An alternative date, where feasible;
  • An alternative arrangement; or
  • A refund of amounts that are reasonably recoverable after considering amounts already incurred or committed.

15. Force Majeure

No refund or compensation will automatically be guaranteed where an event is affected by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;
  • Floods, storms, or extreme weather;
  • Fire;
  • Epidemics or pandemics;
  • Government restrictions or orders;
  • Civil disturbances;
  • Strikes;
  • Transportation disruptions;
  • Venue closure;
  • Power or utility failures;
  • Acts of third parties; or
  • Other unforeseen events beyond our reasonable control.

We will make reasonable efforts to find an alternative solution where possible.

16. Refund Eligibility

Where a refund is approved, the refundable amount will be determined after considering:

  1. The amount paid by the customer;
  2. Services already provided;
  3. Costs already incurred;
  4. Third-party charges;
  5. Non-refundable bookings or commitments;
  6. Customised items or services; and
  7. The terms applicable to the particular booking.

The final refundable amount may therefore be less than the total amount originally paid.

17. Refund Processing

Approved refunds will generally be processed using the original payment method, where reasonably possible.

The time taken for the refund to appear in the customer’s account may depend on the customer’s bank, card issuer, payment gateway, or other payment service provider.

We are not responsible for delays caused by banks or third-party payment processors after a refund has been initiated by us.

18. No Cash Refund Unless Agreed

Unless otherwise agreed or required by applicable law, eligible refunds will generally be processed through the original payment method rather than in cash.

19. How to Request a Refund

To request a refund, cancellation, or booking adjustment, please contact us:

Email: Mkseneventspvtltd@gmail.com
Mobile: 8129671459

Please provide:

  • Full name;
  • Booking/reference details;
  • Event date;
  • Package details;
  • Payment details or transaction reference; and
  • Reason for the request.

We may request additional information to verify the booking before processing the request.

20. Refund Review

Every refund request may be reviewed based on the individual booking circumstances and applicable terms.

Submitting a refund request does not guarantee that a refund will be approved.

We will communicate the outcome of the request within a reasonable period.

21. Third-Party Services

Some event services may involve independent vendors or service providers.

Where a third-party vendor’s cancellation or refund policy applies, the customer’s refund may be subject to the amount recoverable from that vendor.

We will make reasonable efforts to communicate relevant third-party restrictions to the customer.

22. Disputes and Complaints

If you are dissatisfied with our handling of a cancellation, refund, or service issue, please contact us first so that we can review the matter.

We will make reasonable efforts to resolve genuine complaints fairly and amicably.

23. Relationship With Other Policies

This Refund & Returns Policy should be read together with our:

  • Terms & Conditions;
  • Privacy Policy; and
  • Any package-specific booking or service terms communicated to the customer.

Where specific cancellation or refund terms were agreed in writing for a particular booking, those terms may apply to that booking, subject to applicable law.

24. Changes to This Policy

We may update or modify this Refund & Returns Policy from time to time.

Any updated version will be published on our website with a revised effective date.

Customers are encouraged to review this policy periodically.

25. Contact Us

For cancellation, refund, return, or service-related queries, please contact:

MKSEN EVENTS TRENDING (OPC) PRIVATE LIMITED
Director: Mohit Kumar Sen
Mobile: 8129671459
Email: Mkseneventspvtltd@gmail.com
Office Address: S1, 1st FLR, KARUNAKARAN.S, LOTTUS TOWER, KOVALAM JN., Vizhinjam, Thiruvananthapuram, Kerala – 695521, India
Website: mksenevents.com

By making a booking or purchasing an event or celebration package from us, you acknowledge that you have read and understood this Refund & Returns Policy and agree to the terms applicable to your booking.